Ekajaya Fast Boat Booking

General Travel Rules

• The company may refuse passengers or goods without explanation.
• Indonesian law applies to all bookings; only written agreements can change terms.
• Children/infants must be accompanied; unpredictable sea conditions may occur.
• Not recommended for pregnant travelers, those with heart issues, serious back problems, or major physical impairments.
• Max luggage: 2 pieces / 25?kg total; contents can be inspected, dangerous items refused.
• The company is not responsible for injury, or for loss/damage to luggage.

Rescheduling & Cancellations

• Rescheduling: request at least 2 days before departure; subject to seat availability.
• The company can cancel/change schedules for safety, weather, technical issues, or government orders — without liability for extra costs (e.g., hotels, flights).
• Passenger cancellations: >7 days before: Full refund, 3–6 days before: 50% refund, and ? 2 days, no?show, or late arrival: No refund
• Promotional tickets: Non?refundable, no changes to date/time/name.

Refund & Payment Conditions

• If the company cancels a trip, the fare is refunded (minus bank fees); if booked via an agent, passengers must claim money from the agent
• No chargebacks allowed once services are delivered.
• Bank fees for reversals are the passenger’s responsibility.

Travel Tips

• Allow at least a 24-hour buffer before any onward flights.
• Written notice required for cancellations.